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How do I confirm an appointment request?
How do I confirm an appointment request?

This article explains how to confirm an appointment request from your practitioner.

Robbie Clark avatar
Written by Robbie Clark
Updated over a week ago

If a practitioner sends you an appointment request, you will need to confirm the appointment to lock it in. You can confirm your appointment in two ways:

  1. Through your online portal on desktop

  2. Through the mobile app

CONFIRMING APPOINTMENT THROUGH ONLINE PORTAL - DESKTOP

  1. Log in to your online portal - https://www.healthbank.io/users/sign_in

  2. Click the APPOINTMENTS tab in the navigation bar on the left.

  3. Click on the appointment that says APPOINTMENT REQUESTED.

  4. Click CONFIRM.

  5. Your appointment is now confirmed.

CONFIRMING APPOINTMENT THROUGH MOBILE APP

  1. Log in to your mobile app.


  2. Click the NAVIGATION button in the top right corner.


  3. Click on the MY APPOINTMENTS tab.


  4. Click on the appointment that has the yellow REQUESTED tag.


  5. Click NEXT button.


  6. Scroll to the bottom and click BOOK APPOINTMENT.


  7. You appointment is confirmed.

A video recording of these two processes can be viewed here:

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