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How do I confirm an appointment request?
How do I confirm an appointment request?

This article explains how to confirm an appointment request from your practitioner.

Robbie Clark avatar
Written by Robbie Clark
Updated over a year ago

If a practitioner sends you an appointment request, you will need to confirm the appointment to lock it in. You can confirm your appointment in two ways:

  1. Through your online portal on desktop

  2. Through the mobile app

CONFIRMING APPOINTMENT THROUGH ONLINE PORTAL - DESKTOP

  1. Log in to your online portal - https://www.healthbank.io/users/sign_in

  2. Click the APPOINTMENTS tab in the navigation bar on the left.
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  3. Click on the appointment that says APPOINTMENT REQUESTED.
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  4. Click CONFIRM.
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  5. Your appointment is now confirmed.

CONFIRMING APPOINTMENT THROUGH MOBILE APP

  1. Log in to your mobile app.
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  2. Click the NAVIGATION button in the top right corner.
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  3. Click on the MY APPOINTMENTS tab.
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  4. Click on the appointment that has the yellow REQUESTED tag.
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  5. Click NEXT button.
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  6. Scroll to the bottom and click BOOK APPOINTMENT.
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  7. You appointment is confirmed.

A video recording of these two processes can be viewed here:

Attachment icon
Confirming an appointment on web portal.mov
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Confirming an appointment on mobile app.MP4
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