If a practitioner sends you a request to connect, you will receive an email titled "Invitation from <Practitioner Name> to connect on HealthBank". If you cannot find it in your inbox, try checking your Spam folder as it may have found its way there.
Click on "Connect with <Practitioner Name>"
You will be directed to a page to create a password.
You are now connected with your practitioner and can book appointments with them.