Below are the steps to take to make an appointment with your chosen practitioner:

Go to www.healthbank.io and search the site for a practitioner.

You can search for a practitioner via the following categories:

You can view a practitioner profile by clicking on "view profile" button or their picture. To book an appointment with a practitioner, go to their profile page and on the right side of the page you can follow these steps:

After clicking on “Book Appointment”, you will be prompted to create your secure login if you don't already have an account.

Once you have entered your email and created a password, click the "Sign up" button. You will be sent a confirmation email to finish setting up your account. (If you did not receive any mail please check your spam folder)

Click on the "Confirm my email address" button in the email.

You will then be redirected to HealthBank to confirm your appointment. Click on the "Next" button to add a payment method. 

Add your credit card details to the appointment. This information will be securely and privately stored in your profile so you will not have to enter this data again for future bookings unless your card expires or doesn't have enough funds. Once you have saved your payment method, Click the “Save” button. 

Confirm your appointment information by adding "your name (1)" and "phone number (2)" and click the "Confirm" button (3). 

You now successfully booked your appointment with your practitioner. Please note that payment is only taken 24 hours prior to the scheduled appointment time. There is a 50% cancellation fee in place if an appointment is cancelled within 24 hours without sufficient reasoning.

If you require help with booking your appointment, please reach out to our friendly customer service team at [email protected] or 02 8024 5969.