What is your Payment Policy for Patients?
payment policy for practitioners
What is your payment policy?
**Payments from patients**
Patients can choose to enter their payment details at the time of booking. Their card will be charged **24 hours before** the consultation is scheduled to begin. This process is governed by our cancellation policy, which is designed to protect both practitioners and patients. You can view the full policy here.
**Receiving your funds**
When you sign up, you will be asked to provide your bank account details. This enables us to transfer funds to you based on completed appointments, testing, and products sold.
**Processing fees**
Under our Terms and Conditions, a credit card processing fee applies to every appointment and is paid by the patient. If you issue a refund for a paid consultation, the credit card processing fee is not refundable and will be deducted from your payout.
**Updating your bank details**
It is your responsibility to ensure your bank account details remain current. You can update these at any time by navigating to **Settings → Bank Account** in your dashboard sidebar.