--- title: What if a patient cancels their appointment only hours before it starts? description: What if a patient cancels their appointment only hours before it starts? --- [Skip to content](https://help.healthbank.io/what-if-a-patient-cancels-their-appointment-only-hours-before-it-starts#main-content) Open main navigation Close main navigation Advice and answers from the HealthBank Team - There are no suggestions because the search field is empty. 1. [Articles](https://help.healthbank.io/?hsLang=en) 2. [Appointments & calendar](https://help.healthbank.io/appointments-calendar?hsLang=en) July 8, 2026 # What if a patient cancels their appointment only hours before it starts? ## Patient cancellation less than 24 hours before appointment We have a cancellation policy for patients, which you can refer to here - [http://help.healthbank.io/for-patients/what-is-the-cancellation-policy](https://help.healthbank.io/for-patients/what-is-the-cancellation-policy?hsLang=en) [![HB\_Logo](https://help.healthbank.io/hs-fs/hubfs/HB_Logo.png?width=100&height=91&name=HB_Logo.png "HB_Logo")](https://www.dashboard.healthbank.io) HealthBank 85 William Street, Sydney [mailto:help@healthbank.io](mailto:help@healthbank.io) Copyright © 2026, HealthBank Technologie Pty Ltd