What if a client pays offline?

If a client does not pay for their appointment through HealthBank, the system will still think there is payment owing. Therefore, you will have mark it as "Paid offline" in the appointment summary. Here are the steps to follow:

1. Login into your HealthBank account
2. Switch to the legacy platform using the toggle in the top right corner
   
3. In legacy, click Appointments
4. Click Past
   
   
5. Click on the appointment you wish to settle
6. Under Payment you will see an error message in red font. There is also a Pay now or Paid offline option.
7. Click Paid offline
   
   
8. The invoice has now been voided