--- title: What happens if I (practitioner) cancel a client's appointment at short notice? description: "What happens when a practitioner cancels a client appointment less than 24 hours before it starts: full client refund and card processing fee." image: https://help.healthbank.io/hubfs/Help%20article%20graphics/Home/help-centre-share.png --- [Skip to content](https://help.healthbank.io/what-happens-if-i-cancel-a-clients-appointment-at-short-notice#main-content) Open main navigation Close main navigation Advice and answers from the HealthBank Team - There are no suggestions because the search field is empty. 1. [HealthBank Help Centre](https://help.healthbank.io/?hsLang=en) 2. [Appointments & calendar](https://help.healthbank.io/appointments-calendar?hsLang=en) October 16, 2026 # What happens if I (practitioner) cancel a client's appointment at short notice? ## If you cancel within 24 hours of the appointment, your client gets a full refund. If you cancel a client's appointment less than 24 hours before it starts, your client is refunded in full. However, you will be charged the card processing fee for that payment, which is taken from your next payout. ### Before you cancel - Let your client know why, and offer another time if you can. - Consider rescheduling instead. See [HealthBank's payout process](https://help.healthbank.io/how-and-when-do-i-get-paid-new-?hsLang=en) for current processing fees, and [the cancellation policy](https://help.healthbank.io/what-is-the-cancellation-policy?hsLang=en) for what happens when a client cancels. [Go to your Calendar in HealthBank →](https://dashboard.healthbank.io/app/dashboard/appointments) [![HB\_Logo](https://help.healthbank.io/hs-fs/hubfs/HB_Logo.png?width=100&height=91&name=HB_Logo.png "HB_Logo")](https://www.dashboard.healthbank.io) HealthBank 85 William Street, Sydney [mailto:help@healthbank.io](mailto:help@healthbank.io) Copyright © 2026, HealthBank Technologie Pty Ltd