Setting up your telehealth space

A good telehealth setup is a quiet private room, a reliable internet connection, a headset and good lighting. Start with what your model needs and add to it as you grow.

Equipment checklist

• Computer or laptop with a camera and microphone
• Second screen, so you can see your client and take notes at the same time
• External webcam, if your built-in camera is poor quality
• Headset with a microphone, for clear audio and privacy
• Ring light or a lamp in front of you (not behind)
• Reliable internet: a wired connection or strong Wi-Fi
• Ergonomic desk and chair
• Printer, only if you deal with paper referrals

For in-person or hybrid practice, add: scales, a height measure and a tape measure, plus any profession-specific equipment.

Your room

• Privacy: use a room with a solid door that closes. Add blinds or curtains if people can see in.
• Sound: rugs, soft furnishings or door seals stop conversations being overheard.
• Screen position: angle your screen so only you can see client records. Use a privacy filter in shared spaces.
• Background: keep it tidy and neutral. Remove family photos, documents and mirrors, which can reflect your screen.
• Paper records: if you keep any, lock them in a cabinet and never leave them out between appointments.

Before each video consultation

1. Close other apps and browser tabs.
2. Join a few minutes early from your dashboard to check your camera and sound. (see How do I start a video consultation?)
3. Have a phone number ready in case the connection drops. (see My camera isn't working)