---
title: I forgot my password. How do I reset it?
description: This article outlines the steps to reset your password.
---

[Skip to content](https://help.healthbank.io/i-forgot-my-password.-how-do-i-reset-it#main-content)

Open main navigation

Close main navigation

 Advice and answers from the HealthBank Team

- There are no suggestions because the search field is empty.

1. [Articles](https://help.healthbank.io/?hsLang=en)
2. [General](https://help.healthbank.io/general?hsLang=en)

September 8, 2026

# I forgot my password. How do I reset it?

## These are the steps to follow to reset you password

1. Go to the **sign in** page - https://dashboard.healthbank.io/sign-in
2. Click **Forgot Password?** link  
   ![Screenshot 2026-08-06 at 2.28.12 pm](https://help.healthbank.io/hs-fs/hubfs/Screenshot%202026-08-06%20at%202.28.12%20pm.png?width=670&height=370&name=Screenshot%202026-08-06%20at%202.28.12%20pm.png)
3. Enter your email address that you signed up with
4. Click **Reset Password  
   ![Screenshot 2026-08-06 at 2.34.20 pm](https://help.healthbank.io/hs-fs/hubfs/Screenshot%202026-08-06%20at%202.34.20%20pm.png?width=386&height=258&name=Screenshot%202026-08-06%20at%202.34.20%20pm.png)**
5. You will receive an email to request for your to reset your password. **Click Reset my password**.  
   ![Screenshot 2026-09-08 at 4.00.21 pm](https://help.healthbank.io/hs-fs/hubfs/Screenshot%202026-09-08%20at%204.00.21%20pm.png?width=670&height=532&name=Screenshot%202026-09-08%20at%204.00.21%20pm.png)
6. You will be taken to a page to reset your password. Choose a new password and click **Update Password**.  
   ![Screenshot 2026-09-08 at 4.06.14 pm](https://help.healthbank.io/hs-fs/hubfs/Screenshot%202026-09-08%20at%204.06.14%20pm.png?width=568&height=398&name=Screenshot%202026-09-08%20at%204.06.14%20pm.png)
7. Once you have updated your password click **Login** and it will redirect you back to the login page. Enter your email address and new password.  
   ![Screenshot 2026-09-08 at 4.05.16 pm](https://help.healthbank.io/hs-fs/hubfs/Screenshot%202026-09-08%20at%204.05.16%20pm.png?width=549&height=241&name=Screenshot%202026-09-08%20at%204.05.16%20pm.png)

 

[![HB\_Logo](https://help.healthbank.io/hs-fs/hubfs/HB_Logo.png?width=100&height=91&name=HB_Logo.png "HB_Logo")](https://www.dashboard.healthbank.io)

HealthBank

85 William Street,

Sydney

<https://www.facebook.com/healthbank.io/> <https://www.instagram.com/healthbank.io> [mailto:help@healthbank.io](mailto:help@healthbank.io)

Copyright © 2026, HealthBank Technologie Pty Ltd