Uploading blood tests into your Health Record

Clients can securely upload their blood test data directly into the HealthBank platform, ensuring that important results are stored in one central, easy-to-access location. Once uploaded, the system automatically ingests and organises the data, mapping key markers to your HealthRecord. This allows both you and your practitioner to review historical and current blood results side by side, supporting more informed decision-making and personalised, preventative care. All information is handled in accordance with strict privacy and security standards, so you and your practitioner can confidently use these insights as part of an ongoing, collaborative health plan.

To upload a test result, follow these steps:

1. Click Health Record.
2. Click Upload a test.
   
   
3. Choose Upload a test or Select from files .
   
   
4. Upload your test result in PDF or Word format and click Continue.
5. Your results will be digitised on your Health Record and the original document will be saved in your Files.
6. Alternatively, you can select from a file that has already been uploaded in the Files section of your client's profile.
7. Click on the file/s you wish to upload
8. Click Upload.
   
9. It may take a few minutes for the results to be digitised and available in the Health Record.
10. Click refresh if you don't see the results after a few minutes.
    
    

Why an uploaded test result may not appear

Once a test result is uploaded, our OCR (optical character recognition) technology reads the document and digitises the results into the Health Record. If a result doesn't appear after a few minutes and a refresh, it's usually because the file couldn't be read. Common reasons include:

• Password-protected files: results emailed from a GP clinic or pathology lab are often password protected, and our OCR can't open them. Open the file with the password first, then save or print it as a new PDF without a password and upload that copy.
• Screenshots or photos: screenshots, phone photos or scans of a printed report often can't be read accurately. Upload the original PDF or Word document from the clinic or lab wherever possible.
• Landscape orientation: documents saved or scanned in landscape rather than portrait may not be read correctly. Rotate the pages to portrait, save the file and upload it again.
• Unsupported file types: only PDF and Word files can be digitised. Other formats, such as image files (JPG, PNG or HEIC), spreadsheets or ZIP files, won't be read.
• Poor quality copies: blurry, faint, skewed, faxed or handwritten documents may not be readable. Ask the clinic or lab for a clean digital copy.
• Cropped or incomplete pages: if part of a page is cut off, or marker names, values or units are missing, those results may not be extracted.
• Multiple reports in one file: combining several reports into one document, or reports with unusual layouts, may mean only some results are digitised. Upload each report as a separate file.
• Documents without test results: referral letters, imaging reports (such as X-rays or ultrasounds) and other documents without measurable markers won't create results in the Health Record.
• Reports not in English: results in other languages may not be recognised.

Still not seeing your results? Check the original file is saved in Files, try the fixes above and upload it again. If the problem continues, chat with our support team and we'll help.

Open HealthBank →