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How do I set up online claiming through Tyro Health?

To submit Medicare or private health claims through HealthBank using Tyro Health, you’ll need to set up a new provider location number via your PRODA account.

 Step 1: Log in to PRODA

Go to:
👉 https://proda.humanservices.gov.au/

Log in using your PRODA credentials.

Step 2: Access HPOS
  1. Under My linked services, click Go to service in your HPOS
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  2. Select My details​​
  3. Click My provider numbers

 

Step 3: Create a New Provider Location
  1. Click Create a new provider location
  2. Read and accept the privacy notice
  3. Click Next

 

 

Step 4: Enter Location & Contact Details

Complete the fields as prompted.
You’ll be asked to provide:

📍 Location details

Use HealthBank’s organisation details:

  • Organisation: HealthBank
  • Address:
    85 William Street
    Darlinghurst, NSW 2010
  • Location ID / Minor ID: PAO 00761
  • Enter HealthBank's ABN: 98604489063

 

⚠️ Important: Make sure you are creating a NEW LOCATION, not updating an existing one.

Step 5: Complete Remaining Sections

Continue through the remaining steps:

  • Contact details
  • Start date (choose a date that suits you)
  • Banking details - enter HealthBank's bank details
    • HealthBank Technologies Pty Ltd
    • BSB: 062692
    • Acc: 37783623
  • Declaration and acknowledgement

Click Submit location once complete.

Step 6: Wait for Approval
  • Approval typically takes around 24 hours
  • You’ll receive a confirmation letter from Services Australia once approved
Step 7: Send Us Your Confirmation Letter

Once approved, please email your confirmation letter (PDF) to:

📧 help@healthbank.io

Our team will then:

  • Add your provider number to Tyro Health
  • Enable you for online claiming

✅ This step is required before you can submit Medicare or private health claims through HealthBank.

Need Help?

If you run into any issues during the PRODA process or aren’t sure which details to enter, feel free to reach out to us via Intercom or email help@healthbank.io — we’re happy to help.