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How do I book an appointment?

Booking an appointment with your preferred practitioner.

There are two ways to book, depending on whether you already see a practitioner on HealthBank.

If you already have a practitioner

You can book with anyone in your care team.

  1. Log in to HealthBank and go to your Dashboard.

  2. Under Appointments, click Book an appointment.

  3. Choose your practitioner from Select from your care team.

    Step 1: choose your practitioner from your care team

  4. Pick the appointment you need and click Book Now, then Continue. The panel on the right shows the length and price.

    Step 2: pick an appointment type and click Book Now

  5. Choose how you’ll attend: Online, Phone or In Person (only the options your practitioner offers are available). Click Continue.

    Step 3: choose how you’ll attend – online, phone or in person

  6. Pick a date and a time. The Next available time is shown at the top. Click Continue.

    Step 4: pick a day, then a time

  7. Check the details and confirm your booking. You’ll get a confirmation email.

    Step 5: check the appointment summary and confirm your booking

If you’re new to HealthBank

Go to www.healthbank.io and scroll down to the section that says "Our Practitioners".
Click on the Browse all practitioners button. This allows you to view all the practitioners currently on HealthBank.

You can view a practitioner bio by clicking on their picture or name. To book an appointment with a particular practitioner, click on the Book appointment button.
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Open the practitioner’s profile and click Book now Choose your appointment, then a date and time

You will then be asked to sign up as a patient to book your appointment.

Log in, or join HealthBank if you’re new

You will then be sent a confirmation email to finish setting up your account.

Click on the Confirm my email address button in the email.
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You will then be redirected to HealthBank to confirm your appointment. Click on the Next button to add a payment method.
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Add a credit card details to pay for the appointment. This information will be securely and privately stored in your profile so you will not have to enter this data again for future bookings unless your card expires or doesn't have enough funds. Once you have saved your payment method, Click the Save button
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Finally, confirm your appointment information by adding your name and contact number and click the Confirm button.
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Confirm and pay, adding a card if it’s your first booking 

If something goes wrong

  • I can’t see my practitioner in my care team: ask your practitioner to send you an invite, or book through their profile as a new client (above).

  • There are no times available: try another date, or contact your practitioner directly.

  • My card was declined: see How do I add, edit or remove my credit card details?

Still stuck? Chat with us. If you can’t log in, email support@healthbank.io.

Go to Appointments in HealthBank →