There may be a scenario when a client has not paid for their appointment prior to their appointment. For example, you may auto-confirm an appointment for a new client and they have not added any payment details yet. If this occurs, you can collect payment, post-appointment.

You will know prior to the appointment if payment has been made or not (24-hours prior to appointment) on the appointment summary page. If you click into the scheduled appointment, you will see the payment error notification that says "Error: No card". If you see this error, it means the client has not entered their payment details yet.

There may also be a scenario in which the client has a card on file but they have insufficient funds. In this case, you will see the error notification "Error: Insufficient funds".

In either of the above circumstances, you can take a post-payment by following these steps:

This feature has been developed for those clients who may not wish to store their credit card details online.

A client can add their credit card details at any time in their portal by following these steps:

If the client has a saved card on file, all appointments moving forward will be prepaid 24-hours prior to the appointment.