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Will my client get a receipt for their appointment?

Yes. When an appointment is paid, HealthBank emails your client a receipt with the invoice attached. You don’t need to send one yourself.

HealthBank sends receipts automatically, so there's nothing for you to do.

What your client receives

  • Appointments: a receipt email when payment is taken, with the invoice attached as a PDF.
  • Product orders: a receipt email with the invoice attached as a PDF.
  • Refunds: an email confirming the amount refunded.

Health fund claims

If you offer online claiming, your client's claim is made when they pay, so they don't need to claim it themselves. See How do I set up online claiming through Tyro Health? and How do I claim Medicare and bulk billing appointments online?

If you don't offer online claiming, your client can use their invoice to claim from their private health fund.

Finding a receipt later

Clients can download any invoice from their appointment in HealthBank. See How do I access my invoices?

You can view and print the same invoice from your side. See Where do I find the invoice for an appointment?

Your own payouts come with a recipient-generated tax invoice. See HealthBank's payout process.

Go to Appointments in HealthBank →