Where should I put my client consent or disclaimer?

Every client agrees to HealthBank's Terms of use and Privacy policy when they sign up. You don't need your own consent for clients to use HealthBank.

What clients already agree to

Among other things, the terms cover:

• HealthBank is a technology platform, and you're responsible for the care you provide.
• Telehealth appointments through HealthBank.
• Not using HealthBank in an emergency, and calling 000 instead.
• The 24-hour cancellation policy and the 50% cancellation fee.
• Using HealthBank for a family member they have legal authority to act for.
• How their personal and health information is handled, under the Privacy policy.

Consent that's specific to your practice

You're responsible for your own scope of practice and professional obligations, including any consent your profession requires, such as informed consent to treatment. Collect it with a consent form.

1. Click Forms, then the + symbol.
2. Give it a title such as "Consent to treatment", and put your consent wording in the description.
3. Click Continue, then + Custom question.
4. Add a question such as "I have read and agree to the above", with a single-select answer of "I agree".
5. Click Save.

Attach it to your appointments

Attach the form to your appointment types so clients complete it before their appointment. See How do I attach a form to an appointment type?

Checking consent

Open your client's profile and click Forms to see whether they've completed it. Their answers are saved with their record.

Not sure what your consent should cover? Check with your professional association or insurer. See Insurance you need.

Go to Forms in HealthBank →