Payment details are taken at the time of booking, and patients are charged 24 hours before their consultation is due to start. We also have a cancellation policy, which protects practitioners and patients, and can be viewed here.
At the time of signing up, you (the practitioner) are asked to provide your bank details. This is so we are able to transfer funds to your account based on your appointments, testing and products sold.
Payouts are made weekly on Thursdays - funds generally arrive in your account the following business day. Every practitioner will receive a Remittance Advice with a summary of their appointments and products sold.
Under our Terms and Conditions, you understand that there is a credit card processing fee with every appointment made, which the patient bears. In case you refund the patient for a paid consultation, you will bear the non-refundable credit card processing fee.
It is the responsibility of the practitioner to make any updates to their bank account details should they change. This can be done under the Bank Account tab under Settings in the side bar of your dashboard.