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How do I process a Private Health Claim?

Here are the steps to process a private health claim appointment

Written by Robbie Clark
Updated today

The first step in this process is to create an appointment in your appointment settings. Follow these steps:

  1. Click SETTINGS

  2. Click APPOINTMENTS

  3. Click + NEW

  4. Give the appointment a name of your choice

  5. Enter the price of your appointment

  6. Choose the preferred attendance mode. Please note that there are different item codes for different attendance modes so you will have to create them separately.

  7. Enter the duration (in minutes)

  8. Enter the item code number (this translates to the invoice)

  9. Enter a description (optional)

  10. Click CREATE

To process a private health claim, follow these steps:

On the Appointment Summary page, click CLAIM in the top right corner. This will bring up the Tyro Health claim box.

Make sure all the necessary fields are filled:

  • Patient details

  • Date of service

  • Health fund

  • Membership/card number

  • Card rank/reference number

  • Service item number

If all details are correct, click SUBMIT.

Once the claim has been processed through Tyro, the patient will then receive an SMS link of the claim and will be prompted to complete the claim and make payment.

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